Contact Us

Email is the fastest way to reach us. We respond within one US business day, usually faster. Phone support is not currently offered — email gives us a paper trail for order references, photos for authentication issues, and shipping confirmations.

Customer Service

Email: service@orionbarshop.com
Hours: Monday–Friday, 9 AM – 5 PM Pacific Time
Response time: typically under 12 hours during business days, by next business day otherwise.

What to Include in Your Message

• Order number (starts with #) if your question is about a specific order
• Email used at checkout (we look up orders by email)
• Clear description of the question — for authentication issues, attach a photo of the box, device, and anti-counterfeit code
• For warranty / defect claims, include device flavor and rough purchase date

Warehouse Address

Orion Bar Shop · 16412 Jurupa Ave, Fontana, CA 92337
Not open to public walk-ins. Orders are shipped only — no same-day pickup. If you need to return or exchange an item, request a return authorization by email first; do not ship to the warehouse without one.

Wholesale Inquiries

We are an online retailer and do not currently offer wholesale tiered pricing. For wholesale or distribution inquiries on Lost Vape Orion Bar, contact Lost Vape directly through their official channels.